questions + answers
DO YOU HAVE DELIVERY MINIMUMS?
In order to maintain operational efficiencies, we do have rental inventory minimums for delivery. For delivery, you must reach the rental minimums noted below (excluding taxes, service fees and accessories):
- Weekend deliveries -$1,000 rental minimum
DO YOU OFFER WILL-CALL?
Yes, for smaller items that can fit in a standard size vehicle. Inquire for the larger items including sofas and tables. All orders scheduled for a Will Call pickup may be picked up at our Rogers warehouse - 954 N. 2nd St. Please note to bring your own straps and blankets, as needed. You will be responsible for strapping your own rentals. You will need a enclosed vehicle large enough for your items to fit in. All items must be secured and protected.
WHAT HAPPENS IN CASE OF INCLEMENT WEATHER?
Weather in Northwest Arkansas is unpredictable. Our rentals can be placed outside during your event. However, we require all of our clients to have a rain plan in place where either our rentals will be brought inside or placed under a tent with sidewalls and flooring in the case of inclement weather. Our delivery team will not place rentals outside if inclement weather is forecasted. All orders will remain booked and we will do our best to work with you in the event of bad weather. YOU MUST ENSURE ALL INVENTORY IS FULLY PROTECTED FROM RAIN, MUD, MORNING DEW, ETC *Please note, our rentals cannot be left outside uncovered overnight. They must be either brought inside or covered by a tent with sidewalls.. Items cannot be tarped without a tent. Clients who don’t follow our guidelines outlined in contract face potential damage fines.
DO YOU RENT TENTS?
No, but we can recommend some fantastic fellow vendors.
HOW DO I RESERVE MY RENTALS?
The best way to get started is to create a Wishlist on our website!
From there, we will confirm we have your desired items available on your event date and send you an official proposal inclusive of all fees/information to book.
When you are ready to secure your rentals, we require a 50% non-refundable retainer with a signed contract.
HOW LONG IS THE RENTAL PERIOD?
All rates shown on our website are a flat fee for your event rentals (up to 3 days). This includes the drop off the day before and/or day after your event. If you are hosting an extended event, contact us for a custom quote.
CAN I CHANGE MY ORDER?
Absolutely! We request all significant changes be made 30 days prior to your event. Any minor tweaks may be made up to seven days prior to the event date. We kindly request that changes are not made the week of your event.
WHAT ARE THE CANCELLATION FEES?
You may remove items from your order up until 30 days prior to your event. If you remove items from your order within 30 days a 50% fee will be charged. If you remove items from your order within 7 days of the event date a 100% fee will be charged.
CAN I SEE THE RENTALS IN PERSON BEFORE PUTTING DOWN A DEPOSIT?
Absolutely! Appointments are required for a showroom visit. Please make an appointment via our scheduling platform found here.
In order to maintain operational efficiencies, we do have rental inventory minimums for delivery. For delivery, you must reach the rental minimums noted below (excluding taxes, service fees and accessories):
- For metro area (Rogers, Bentonville, Springdale, and Fayetteville):
- Weekend deliveries -$1,000 rental minimum
- For events beyond 30 miles (Prairie Grove / Elkins / Siloam Springs / Eureka Springs / Huntsville) - $2,000 rental minimum
- For events beyond 50 miles (Fort Smith, Joplin, NE Oklahoma) - $4,000 rental minimum
DO YOU OFFER WILL-CALL?
Yes, for smaller items that can fit in a standard size vehicle. Inquire for the larger items including sofas and tables. All orders scheduled for a Will Call pickup may be picked up at our Rogers warehouse - 954 N. 2nd St. Please note to bring your own straps and blankets, as needed. You will be responsible for strapping your own rentals. You will need a enclosed vehicle large enough for your items to fit in. All items must be secured and protected.
WHAT HAPPENS IN CASE OF INCLEMENT WEATHER?
Weather in Northwest Arkansas is unpredictable. Our rentals can be placed outside during your event. However, we require all of our clients to have a rain plan in place where either our rentals will be brought inside or placed under a tent with sidewalls and flooring in the case of inclement weather. Our delivery team will not place rentals outside if inclement weather is forecasted. All orders will remain booked and we will do our best to work with you in the event of bad weather. YOU MUST ENSURE ALL INVENTORY IS FULLY PROTECTED FROM RAIN, MUD, MORNING DEW, ETC *Please note, our rentals cannot be left outside uncovered overnight. They must be either brought inside or covered by a tent with sidewalls.. Items cannot be tarped without a tent. Clients who don’t follow our guidelines outlined in contract face potential damage fines.
DO YOU RENT TENTS?
No, but we can recommend some fantastic fellow vendors.
HOW DO I RESERVE MY RENTALS?
The best way to get started is to create a Wishlist on our website!
- Click here to view our inventory.
- Simply select the items you are interested in by clicking on the heart icon with the quantities needed. Note that quantities shown on the website are total quantities in our inventory. It doesn't guarantee that quantity is available.
- Once you've selected you favorite items, fill-in your event details (contact info, venue, dates, etc.), and hit submit.
From there, we will confirm we have your desired items available on your event date and send you an official proposal inclusive of all fees/information to book.
When you are ready to secure your rentals, we require a 50% non-refundable retainer with a signed contract.
HOW LONG IS THE RENTAL PERIOD?
All rates shown on our website are a flat fee for your event rentals (up to 3 days). This includes the drop off the day before and/or day after your event. If you are hosting an extended event, contact us for a custom quote.
CAN I CHANGE MY ORDER?
Absolutely! We request all significant changes be made 30 days prior to your event. Any minor tweaks may be made up to seven days prior to the event date. We kindly request that changes are not made the week of your event.
WHAT ARE THE CANCELLATION FEES?
You may remove items from your order up until 30 days prior to your event. If you remove items from your order within 30 days a 50% fee will be charged. If you remove items from your order within 7 days of the event date a 100% fee will be charged.
CAN I SEE THE RENTALS IN PERSON BEFORE PUTTING DOWN A DEPOSIT?
Absolutely! Appointments are required for a showroom visit. Please make an appointment via our scheduling platform found here.
DO YOU SET-UP THE ITEMS RENTED?
Absolutely! We don’t just drop off at the curb and wish you luck. We provide a “white glove”, full-service installation. We take care of it for you, so you, your family, and friends can enjoy your day! Installation includes placement of all items with great care, exclusive of linens and tableware (that can be arranged for an additional fee). Additional fees may be added for labor intensive installs, such as chair cushions, elevators, stairs, extensive distances, etc.
That said, if you want us to drop off and leave, that can be arranged as well.
HOW DO YOU CALCULATE INSTALLATION AND RETRIEVAL FEES?
Our installation and retrieval fees are based on a variety of factors including size of the order (# of crew/trucks needed), driving time to and from the venue, current gas prices, and time needed setting up and taking down rentals.
ARE THERE ADDITIONAL FEES FOR WEEKENDS, EARLY DELIVERY, OR LATE NIGHT PICK-UP
No! We are in the event industry. We know that events start early and end late. We do our best to accomodate all of our clients varying event schedules. We do greatly appreciate flexibility when possible during event season so we are able to serve all of our clients. We do try our best to take a much-needed day-off on Mondays.
WHEN IS THE FINAL BALANCE DUE?
The final balance is due fourteen days prior to your event. Payments can be made online with credit card or Stripe, mailing a check, direct ACH (request details), or cash. A 3% credit card fee does apply with credit card payment option.
WHAT DOES THE DAMAGE WAIVER COVER?
A non-refundable damage waiver is added to every order for normal wear and tear. This will cover any general cleaning and minor damages. It does not cover gross negligence such as pieces not protected from inclement weather, severe damages, missing items, etc.
WHAT ARE THE CANCELLATION FEES?
You may remove items from your order up until 30 days prior to your event. If you need to make changes within 30 days, you may change for items of equal/larger value. For fully cancelled items/value within 30 days, a 50% fee will be charged. If you remove items from your order within 7 days of the event date a 100% fee will be charged. We request no changes are made the week of.
DO YOU HAVE MINIMUM ORDER REQUIREMENTS?
In order to maintain operational efficiencies, we do have rental inventory minimums for delivery. For delivery, you must reach the rental minimums (excluding taxes, service fees and accessories):
- Weekend deliveries -$1,000 rental minimum
Absolutely! We don’t just drop off at the curb and wish you luck. We provide a “white glove”, full-service installation. We take care of it for you, so you, your family, and friends can enjoy your day! Installation includes placement of all items with great care, exclusive of linens and tableware (that can be arranged for an additional fee). Additional fees may be added for labor intensive installs, such as chair cushions, elevators, stairs, extensive distances, etc.
That said, if you want us to drop off and leave, that can be arranged as well.
HOW DO YOU CALCULATE INSTALLATION AND RETRIEVAL FEES?
Our installation and retrieval fees are based on a variety of factors including size of the order (# of crew/trucks needed), driving time to and from the venue, current gas prices, and time needed setting up and taking down rentals.
ARE THERE ADDITIONAL FEES FOR WEEKENDS, EARLY DELIVERY, OR LATE NIGHT PICK-UP
No! We are in the event industry. We know that events start early and end late. We do our best to accomodate all of our clients varying event schedules. We do greatly appreciate flexibility when possible during event season so we are able to serve all of our clients. We do try our best to take a much-needed day-off on Mondays.
WHEN IS THE FINAL BALANCE DUE?
The final balance is due fourteen days prior to your event. Payments can be made online with credit card or Stripe, mailing a check, direct ACH (request details), or cash. A 3% credit card fee does apply with credit card payment option.
WHAT DOES THE DAMAGE WAIVER COVER?
A non-refundable damage waiver is added to every order for normal wear and tear. This will cover any general cleaning and minor damages. It does not cover gross negligence such as pieces not protected from inclement weather, severe damages, missing items, etc.
WHAT ARE THE CANCELLATION FEES?
You may remove items from your order up until 30 days prior to your event. If you need to make changes within 30 days, you may change for items of equal/larger value. For fully cancelled items/value within 30 days, a 50% fee will be charged. If you remove items from your order within 7 days of the event date a 100% fee will be charged. We request no changes are made the week of.
DO YOU HAVE MINIMUM ORDER REQUIREMENTS?
In order to maintain operational efficiencies, we do have rental inventory minimums for delivery. For delivery, you must reach the rental minimums (excluding taxes, service fees and accessories):
- For metro area (Rogers, Bentonville, Springdale, and Fayetteville):
- Weekend deliveries -$1,000 rental minimum
- For events beyond 30 miles (Prairie Grove / Elkins / Siloam Springs / Eureka Springs / Huntsville) - $2,000 rental minimum
- For events beyond 50 miles (Fort Smith, Joplin, NE Oklahoma) - $4,000 rental minimum
