WHEN IS THE FINAL BALANCE DUE?
The final balance is due 7 days prior to your event. Payments can be made online or with a check.
WHAT DOES THE DAMAGE WAIVER COVER?
A small non-refundable damage waiver is added to every order for normal wear and tear. This will cover any minor damage. It does not cover gross negligence such as pieces not protected from inclement weather, sever damages, missing items, etc.
WHAT ARE THE CANCELLATION FEES?
You may remove items from your order anytime up until 30 days prior to installation / pickup / setup / arrival and no fee will be charged. If you remove items from your order within 30 days of the installation / pickup / setup / arrival date a 10% fee will be charged. If you remove items from your order within 14 days of the installation/pickup/setup/arrival date a 50% fee will be charged. If you remove items from your order within 3 days of the installation/pickup/setup/arrival date a 100% fee will be charged.
HOW DO YOU CALCULATE INSTALLATION AND RETRIEVAL FEES?
Our installation and retrieval fees are based on a variety of factors including driving time to and from the venue, current gas prices, time setting up and taking down rentals, and size of order.
We don’t just drop off at the curb and wish you luck. We provide a “white glove” installation service. Items are delivered with great care.
Each proposal will have a custom delivery and pick up fee.
ARE THERE ADDITIONAL FEES FOR LATE NIGHT OR EARLY PICK UP?
If delivery is required prior to 9:00am or after 10:00pm, a percentage of the rental order will apply with a minimum of $50.
DO YOU HAVE MINIMUM ORDER REQUIREMENTS?
During wedding season (April-October) we require $500 product minimum (excluding taxes, service fees and accessories) to qualify for delivery services. For deliveries that are 90 miles and beyond our minimum order is $2,500.
From November-March, product minimum is $200.
For will call orders the product minimum is $150 during wedding season and $50 in the between November-March. All will call orders will have a small labor fee.