WHAT IS A DÉCOR RENTAL COMPANY?
We provide specialty furniture and decor for any event! We have a wide selection of styles available for weddings, corporate events, social gatherings and more.
DO YOU DELIVER OUTSIDE OF NORTHWEST ARKANSAS?
Yes! Please inquire for more information based on your location. The cost of delivery will vary depending on size of order, mileage, accommodations and expenses (if needed).
WHAT HAPPENS IN CASE OF BAD WEATHER?
Weather in Northwest Arkansas is unpredictable. We highly recommend having a plan B in the event of rain, snow, etc. for outdoor events. All orders will remain booked and we will do our best to work with you in the event of bad weather.
HOW DO I RESERVE MY RENTALS?
We have a few options to make it easy! Once you have selected a venue and date, browse our website and Instagram for inspiration. You can utilize the Wishlist online or contact our creative team on the Contact Page and tell us about your event. The more information the better! We want to help bring your vision to life.
Once you have decided on your rentals, we will create a proposal including all rental items and delivery charges.
When you are ready to secure your rentals, we require a 50% non-refundable deposit with a signed contract. For more information regarding fees, click here.
CAN I CHANGE MY ORDER?
Absolutely! Any changes must be done so at least three days prior to the event date for equal or larger value that was agreed upon.
DO YOU OFFER WILL-CALL?
Yes, for smaller items that can fit in a standard size vehicle. Inquire for the larger items including sofas and tables.
HOW LONG IS THE RENTAL PERIOD?
All rates shown on our website are for daily rentals. This includes the drop off the day before and/or day after your event. Your venue may have requirements with pick up and drop off times that may change the delivery fees. If you are hosting a multi-day event, contact us for a custom quote.
CAN I SEE THE RENTALS IN PERSON BEFORE PUTTING DOWN A DEPOSIT?
Absolutely! Appointments are required for a warehouse tour. Please fill out the contact form to schedule a tour today.
WHEN IS THE FINAL BALANCE DUE?
The final balance is due 7 days prior to your event. Payments can be made online or with a check.
WHAT DOES THE DAMAGE WAIVER COVER?
A small non-refundable damage waiver is added to every order for normal wear and tear. This will cover any minor damage. It does not cover gross negligence such as pieces not protected from inclement weather, sever damages, missing items, etc.
WHAT ARE THE CANCELLATION FEES?
You may remove items from your order anytime up until 30 days prior to installation / pickup / setup / arrival and no fee will be charged. If you remove items from your order within 30 days of the installation / pickup / setup / arrival date a 10% fee will be charged. If you remove items from your order within 14 days of the installation/pickup/setup/arrival date a 50% fee will be charged. If you remove items from your order within 3 days of the installation/pickup/setup/arrival date a 100% fee will be charged.
HOW DO YOU CALCULATE INSTALLATION AND RETRIEVAL FEES?
Our installation and retrieval fees are based on a variety of factors including driving time to and from the venue, current gas prices, time setting up and taking down rentals, and size of order.
We don’t just drop off at the curb and wish you luck. We provide a “white glove” installation service. Items are delivered with great care.
Each proposal will have a custom delivery and pick up fee.
ARE THERE ADDITIONAL FEES FOR LATE NIGHT OR EARLY PICK UP?
If delivery is required prior to 9:00am or after 10:00pm, a percentage of the rental order will apply with a minimum of $50.
DO YOU HAVE MINIMUM ORDER REQUIREMENTS?
During wedding season (May-September) we require $500 product minimum (excluding taxes, service fees and accessories) to qualify for delivery services. For deliveries that are 90 miles and beyond our minimum order is $1,000.
From October-April, product minimum is $200.
For will call orders the product minimum is $150 during wedding season and $50 between October-April. All will call orders will have a small labor fee.